Last Update: June 2024

PLEASE READ THIS PRIVACY POLICY BEFORE USING THE WEBSITE AND/OR ANY QUADREAL PRODUCTS AND SERVICES. BY USING THE WEBSITE OR ANY QUADREAL PRODUCTS AND SERVICES, you consent to the collection, use and disclosure of your Personal Information as described in this Privacy Policy which is subject to change as described below. If you do not consent, you must not access or use the Website, or any of the QuadReal Products and Services.

QuadReal Property Group Limited Partnership (“QuadReal”, “we” or “us”) is committed to maintaining trust with the users of our Website. QuadReal uses the Website to provide you with information about our buildings, brand, development projects, products and services. Any information, customer service or any related services provided to you through the Website are referred to in this Privacy Policy as the “QuadReal Products and Services”. We are committed to the protection of your privacy. To help us meet this commitment to you, we have created this Privacy Policy, as may be amended from time to time.

For the purposes of this Privacy Policy, the term “Website” means www.quadreal.com and all its related property and development project webpages and websites (including without limitation any mobile optimized website). This Privacy Policy does not apply to any third-party websites or mobile applications even if such third-party websites or mobile applications are linked to from the Website.

This Privacy Policy describes how QuadReal collects, protects, uses and discloses Personal Information (as defined below) that is collected by QuadReal or provided by you as you use the Website and the QuadReal Products and Services. To take advantage of some of the features of the Website you may have to provide us with your Personal Information.

PERSONAL INFORMATION

For the purpose of this Privacy Policy, “Personal Information” means information about an identifiable individual.

“Personal Information” may include, but is not limited to, a person’s name, email address, residential address, telephone number, payment card information, transaction history, credit history and credit information from credit reporting agencies, and other billing information, as may be applicable.

APPLICATION OF THIS PRIVACY POLICY

This Privacy Policy applies to Personal Information collected by, or supplied to, QuadReal through the Website and the QuadReal Products and Services.

The Website contain links to third party websites and mobile applications (the “Linked Sites”) that are not controlled or operated by QuadReal. The Linked Sites are maintained by the third parties who have their own privacy policies and their own terms and conditions of use. This Privacy Policy does not apply to any of the Linked Sites and QuadReal is not responsible for any Personal Information disclosed by virtue of those Linked Sites or for the privacy practices of any operators or sponsors of the Linked Sites. To determine how Personal Information will be treated when accessing or using the Linked Sites, you must read the privacy policy, if any, that applies to each of the Linked Sites.

We may partner with third party vendors to facilitate their provision of products and services to you. This Privacy Policy only applies to the Personal Information that QuadReal collects and uses, or is supplied, through the operation of the Website and the QuadReal Products and Services. Any Personal Information that you provide to third party vendors or that we provide to third party vendors at your direction is dealt with in accordance with the privacy policies adopted by each of those vendors. Individuals are encouraged to review the privacy policies maintained by each of those vendors to understand how their Personal Information will be used by those entities to process requests.

CHANGES TO THIS PRIVACY POLICY

QuadReal reserves the right to alter, add to, delete, modify, change or amend this Privacy Policy at any time by posting the amended Privacy Policy on the Website. All amended terms shall be effective immediately upon being posted even in some cases without express or specific notice to you of those changes. Your continued access or use of the Website or any of the QuadReal Products and Services after such modification of the Privacy Policy will constitute your acceptance of the modified Privacy Policy. The most current version of this Privacy Policy will govern your use of the Website. You are encouraged to review this Privacy Policy from time to time to ensure your continued agreement. We will notify you in advance of any material changes to this Privacy Policy and obtain your consent to any new ways that we collect, use, and disclose your Personal Information.

WHAT PERSONAL INFORMATION WE COLLECT

The Personal Information that we collect depends on how you use the Website and the QuadReal Products and Services, but may include:

• Contact information: such as your name, address, phone number, email address and preferred language.
• Usage information: such as how you use the QuadReal Products and Services, personal preferences, the devices you connect from and their settings, country code, IP address-associated location, date and time of your use.
• Account information: such as your username, password and other account-related information when you create an account on the Website.
• Credit and financial information: from credit reporting agencies if you apply to rent one of our units.
• Demographic information: such as age, gender and any other demographic information you may choose to provide to us.
• Communication information: including information that you provide when you contact us for any reason, including if you express an interest in obtaining additional information about a development project or use a “Contact Us” form on the Website.

HOW WE USE YOUR PERSONAL INFORMATION

We collect and store information, which may include Personal Information, for the following purposes:

• to provide you with the QuadReal Products and Services;
• to process your application for tenancy, your lease or other tenancy interaction;
• to send you communications you have opted-in to receive;
• to respond to your questions and comments;
• to respond to request for information regarding the QuadReal Products and Services;
• to tailor your experience of the Website;
• to troubleshoot problems with the Website and the QuadReal Products and Services and to improve the Website and the QuadReal Products and Services;
• to help QuadReal analyze the browsing and usage patterns of its users in order to improve the content and design of its Websites;
• for security purposes, such as the prevention of potentially prohibited or illegal activities;
• to enforce the Terms of Use of the Website;
• for statistical analysis;
• to meet any legal or regulatory requirements;
• to conduct marketing, including promotional activities;
• as otherwise described to you when the information is collected; and
• to take any other action required or permitted by law.

HOW WE COLLECT INFORMATION

Your Personal Information is collected in connection with your access and use of the Website, for example when you create an account, submit a request or question through our Website, or email a request for information from us. By providing Personal Information through the Website or to us directly, you acknowledge and agree that we may use the Personal Information for the purposes set out herein. Generally, we collect Personal Information directly from you, but we may also collect it from third parties where you consent or where we are permitted by law to do so (for instance, we collect credit information from credit reporting agencies if you apply to rent one of our units).

HOW WE SHARE PERSONAL INFORMATION

We may transfer Personal Information to service providers (including affiliates acting in this capacity) who perform services on our behalf, such as data hosting and processing, analytics, marketing, information technology and information security, and similar services, and who are contractually obligated to keep Personal Information confidential, use it only for the purposes for which we disclose it to them, and to process the Personal Information with the same standards set out in this Privacy Policy.

We may transfer Personal Information to our business partners who have agreed to comply with legally required privacy standards and who will use the information only for the purposes disclosed at the time of collection or for a use consistent with that purpose. For instance, we may disclose your Personal Information to credit reporting agencies, government institutions (e.g. departments of motor vehicles or other relevant agencies), and insurance providers in order to process your lease or other tenancy interaction.

We may disclose Personal Information if we reasonably believe that we are required to do so by law or legal process or if we are otherwise requested by any law enforcement officer or agency acting under colour of law.

We may disclose Personal Information in order to (i) enforce the Terms of Use of the Website or Mobile Application; (ii) protect and defend the rights or property of QuadReal; or (iii) act in urgent circumstances to protect the safety or security of the public or users of the QuadReal Products and Services or the Website or Mobile Application.

We may also disclose your Personal Information in accordance with applicable law, to a buyer or other successor in the event of a merger, divestiture, restructuring, reorganization, dissolution, or other sale or transfer of some or all of our assets, whether as a going concern or as part of bankruptcy, liquidation, or similar proceeding, in which Personal Information held by us about our customers and users is among the assets transferred.

STORAGE AND SECURITY

QuadReal has implemented reasonable physical and technical measures to protect Personal Information obtained through the Website against loss or theft, unauthorized access, use or disclosure. For further information on how we protect Personal Information, contact us using the contact information listed below. However, because no data transmission over the Internet or storing of electronic data is ever 100 percent secure, we cannot guarantee that your Personal Information will never be accessed, used, or released in a manner that is inconsistent with this Privacy Policy.

By using our Website, you agree to assume all risk in connection with the security of your Personal Information sent to or collected by us through the Website.

RETENTION AND TRANSFER OF PERSONAL INFORMATION

We may keep Personal Information obtained through the Website for so long as is necessary or appropriate to carry out the purpose(s) for which such information was collected or for such longer period as may be required or permitted by applicable laws and regulations, and your consent to such purpose(s) remains valid after termination of our relationship with you.

QuadReal and some of QuadReal’s third party service providers may process or store information received from users of the Website (including Personal Information) outside of Canada, including the United States. In accordance with the laws of those countries, in certain circumstances your personal information may be accessible by foreign law enforcement, regulatory bodies or other authorities. We may also transfer your Personal Information outside of Quebec, including within and outside Canada, depending on the purpose for which we collected it.

INFORMATION COLLECTED AUTOMATICALLY

When you visit the Website, some information (for example, the site from which you linked, your Internet Service Provider, the time and date of your visit, your device ID) may be collected automatically by the software that operates our Website. This information is used by our technical engineers to compile aggregate statistics about the total number of daily visitors to our Website, the pages and features most frequently visited and used, and how long people stay at each page. None of the information that we report includes Personal Information.

COOKIES

Our Website uses standard technology known as “cookies”, including session cookies and persistent cookies. Session cookies temporarily keep your settings. This information is stored until your browser is closed. Persistent cookies are created for specific functions you may choose to use on the Website, including, but not limited to: accepting terms of use; saving searches; and saving favourites. Persistent cookies are used to improve your experience of the Website and are retained from session to session. These cookies remain after the browser is closed and are stored locally on your system. QuadReal does not track such cookies on QuadReal servers, nor does QuadReal use such cookies to store Personal Information. You may choose to delete persistent cookies after visiting the Website. If you do not wish to accept cookies, you have the option of blocking or disabling cookies. However, please be aware that you may be unable to access certain parts of the Website if you do block or disable cookies.

GOOGLE ANALYTICS

This Website uses Google Analytics, a web and mobile analytics tracking tool provided by Google, for audience activity, demographics reporting, and remarketing. You can opt-out of Google Analytics by installing a browser plug-in available on Google’s website.

ACCURACY

You can help QuadReal maintain the accuracy of your Personal Information by notifying QuadReal of any changes to such information. You are responsible for ensuring that all information created through your use of the Website and the QuadReal Products and Services is accurate, reliable and complete.

MINORS

The Website is intended for general audiences but is not to be used by individuals under 18 years old (“minors”). We do not knowingly collect Personal Information from minors. If you become aware that your child has provided us with Personal Information without your consent, please contact us at the email address below. If we become aware that a minor has provided us with Personal Information without parental consent, unless we are legally obligated to retain such data, we take steps to remove such information from our files.

ACCESSING AND CORRECTING YOUR PERSONAL INFORMATION

By law you may have the right to request access to and to correct the Personal Information that we hold about you.

We may request specific information from you to help us confirm your identity and your right to access, and to provide you with the Personal Information that we hold about you or make your requested changes. Applicable law may allow or require us to refuse to provide you with access to some or all of the Personal Information that we hold about you, or we may have destroyed, erased, or made your Personal Information anonymous in accordance with our record retention obligations and practices. If we cannot provide you with access to your Personal Information, we will inform you of the reasons why, subject to any legal or regulatory restrictions.

WITHDRAWING YOUR CONSENT

Where you have provided your consent to the collection, use, and transfer of your Personal Information, you may have the legal right to withdraw your consent under certain circumstances. To withdraw your consent, if applicable, contact us at: [email protected]. Please note that if you withdraw your consent we may not be able to provide you with a particular product or service. We will explain the impact to you at the time to help you with your decision.

WHERE TO DIRECT QUESTIONS OR COMPLAINTS

If you have any questions or concerns about your privacy in connection with the Website or relating to the collection, use or disclosure of Personal Information by QuadReal, or if you would like to request access to or correction of your Personal Information in our control, please contact (please note that access requests must be in writing):

The Chief Privacy Compliance Officer (CPCO)
P.O. Box 373
199 Bay Street, Suite 4900
Toronto, ON M5L 1G2

Phone: 416.673.7444
Email: [email protected]